Accidental or physical damage, such as drops, impacts, liquid intrusion, or misuse.
Unauthorized repair or modification, including self-disassembly or service by non-authorized personnel.
Normal wear and tear, including scratches, surface discoloration, or material aging.
External causes, such as fire, flood, lightning, power surge, or transport damage.
Use of non-original accessories, consumables, or components not manufactured or approved by BladGo.
Improper environmental conditions, including temperature, humidity, or voltage outside the recommended range.
Resale or rental use — this warranty applies only to the original purchaser.
Checking whether the device is properly connected to power or fully charged
Ensuring the probe surface is clean and in proper contact with the skin
Restarting the device and observing the display behavior
Recording and sending a short video of the issue or error display to help our engineers identify the cause
Submit a Warranty Request
Contact us at [email protected]
Include your proof of purchase, device serial number, a brief description of the issue, and a video showing the problem
Evaluation
Our technical team will review your submission and confirm whether the issue is covered under warranty
Repair or Replacement
If eligible, we will repair the device or replace the defective part at no charge
Repaired devices retain the remaining portion of the original warranty period
Warranty coverage is valid only for the original purchaser and is non-transferable
Keep your proof of purchase and product packaging for verification
If the returned device is found to have no manufacturing defect, the customer may be responsible for shipping costs
Ensure the device is securely packaged to prevent damage during transport
This warranty is the sole and exclusive warranty provided by BladGo for this product.
BladGo shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
This policy does not limit any statutory rights you may have under applicable consumer protection laws.
